SHIPPING & RETURNS

SHIPPING POLICY

The estimated shipping cost depends on weight and destination for all overseas buyers.

Contact us through our online contact form to check prices related to your destination.

Shipping within Australia attracts a flat rate. Delivery times may vary from state to state.

Local delivery is available at no cost, for delivery addresses on the Sunshine Coast.

An email will be sent with a tracking number once item/s have been dispatched.

​​RETURN & EXCHANGE POLICY​

30 day return policy is applied if you are not 100% satisfied. All returns must be made within the 30 days of receiving your order in a salable condition for a full refund or exchange. The product must be unused and sent back at buyers expense, we also recommend sending with tracking. We can not refund any product that has been used or damaged in any way. All custom items are non refundable unless they are considered resalable which is at SOMMERSO discretion. No refunds on sale items. Shipping costs are non refundable unless it is a faulty item/product.

Exceptions to repair, replacement or refund: A business may refuse to give you a free repair, replacement or refund if:

- You simply changed your mind - You misused the product in any way that contributed to the problem - You asked for a product against the advice of the business or were unclear about what you wanted - A problem with a product was completely outside of the business’ control.

WARRANTY AND T & C'S

Care Instructions

Whilst Sommerso guarantees it’s blades are manufactured using the highest quality materials and careful processes, correct care needs to be taken ensure the prolonged life of your blades.

 

We recommend to ALWAYS:

  • Wash off salt water with fresh after any use, and store blades flat, clean and dry

  • Protect your blades from direct sunlight and excessive temperatures (eg hot cars)

  • Read and be aware of our ‘terms of use’

 

 

Terms of Use

 

  • Correct Mounting

Sommerso blades are designed for glue fixing to footpockets. Although fixing kits are available, we strongly advise against drilling holes for mounting to removeable pockets. Glue fixings are always adequate, should proper care and maintenance be adhered to (see ‘maintenance’ below)

 

  • Maintenance

Although Sommerso uses industrial strength glue to fix blade to footpockets, due to the nature of use and exposure to nature’s elements, the glue can degrade over time. Customers should regularly check their blades and ensure the fixings remain bonded, as failure to do so can put unnecessary stress on blades and lead to damage. Where a customer notices the glue has failed, use ‘Loctite 480’ to refix, prior to any further use.

 

  • Usage

Sommerso does not cover with limited warranty equipment used for rental, competitive or commercial use. Sommerso blades are designed for personal and recreational use ONLY.

 

DO NOT

  • Wear blades out of water (on boats, poolside, rocks, sand, reef

  • Jump/dive in water wearing blades

  • Wear in pool (immediately voids limited warranty)

  • Don’t kick off the bottom (sand, rock, reef) wearing blades or walk along bottom

  • Mishandle by throwing, dropping, hitting, flexing with hands, etc

  • Incorrectly pack blades in dive bag or similar, where weights or gear sits on top of blade

  • Cause structural overload with excessively high kicking cycle rate

  • Leave blades sitting in direct sunlight for long periods of time or expose to extreme temperatures

  • Subject blades to prolonged use of chemicals such as chlorine, solvents, surfactants, or aggressive detergents

 

 

Limited Warranty Terms & Conditions

 

Sommerso warrants that any product sold by us is free from defects in materials and workmanship during the 1 year limited warranty period from the date of purchase.

  • In making a warranty claim, it is the customers responsibility to deliver to us, and supply any relevant information (email or post) that we may request to assess the claim. In satisfying our request in relation to any valid warranty claim, we may repair or replace the relevant product at our discretion, and not limited to an alternative product. All correspondence is to be made to sommersofins@gmail.com

 

The Limited Warranty does not cover:

  • Normal wear and tear such as scratches, scuffs, fraying or cracks at tips of blades

  • All of the foot pockets supplied are not covered by our Warranty. Contact manufacturer of footpocket to determine their warranty conditions.

  • known or evident defects or damages at the time of purchase of the blades

  • damages caused by neglect

  • aesthetic defects that did not interfere with the functioning of the blades

  • any self alterations or modifications made to the blade without authorisation

  • incorrect assembly of the components (eg blade fixing to footpocket)

  • When ‘Terms of Use’ are violated

  • Sommerso is not liable for direct or indirect damages that the customer may suffer as regards the use of the purchased products, including damages for loss of data, or for reasons of that are out of our control, as well as in the case that the product cannot be subject to maintenance and repair over time once the warranty period ends.

  • All parts of the product or the product that Sommerso has replaced will become the property of Sommerso.

  • Any repaired or replaced product does not extend the warranty.

  • Sommerso reserves the right to make changes to this site at any time without notice

 

 

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